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How to make the directory button work on 7960 and 7940 IP Phones - Ciscowiki

How to make the directory button work on 7960 and 7940 IP Phones

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Solution # K10100306
Title How to make the directory button work on 7960 and 7940 IP Phones
Resolution The directory button on the Cisco 7960 and 7940 IP Phones provide access to these four directories:
  • Missed calls
  • Received calls
  • Placed calls
  • Corporate Directory

If the Corporate Directory option is not presented, the Cisco IP Phone cannot find the required information to present the Corporate Directory.

To resolve this issue, perform these steps:

  1. From the Cisco CallManager Administration web page, select System > Enterprise Parameters.
  2. In the URL Directories field, change the entry from http:///CCMcip/xmldirectory.asp to http:///CCMcip/xmldirectory.asp.
  3. Click Update.

This ensures the IP phones are able to find the xmldirectory.asp page.

For more information, refer to these documents:

Problem Type Ask a how to ... question, Call control software (CallManager, CallManager Express, ICS7750, SRST, SS7 call agents), IP phones and other clients (Client registration, faulty IP phone, etc.)
Call Control CallManager
CallManager Features Directory access
How to ... How to ... IP phones
End Where Problem is Heard or Device Type Involved IP phone
User Features Corporate/global directory, Missed call directory, Placed call directory, Received call directory
IP Phone Models 7900 Series IP Phone
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